The above image appears on every page within my catalogue, and this is the place where you can either agree or disagree with it. Feel free to comment on any aspect of the transaction, from finding the items in the catalogue, to placing and receiving the order. This information can then be used by others to judge the performance of The Canal Shop Company.
This is a family friendly site, so the comments will be moderated, but only to make sure that unnecessary language, junk and blatant advertising doesn’t get on the blog.
195 Replies to “Service Feedback”
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Good old fashioned customer service, a rare thing these days. Thanks Neil for the e mail and prompt service, not to mention the reduced postage!! Exceptional.
Many thanks Neil, First class service. Perfect little stocking fillers. This year with our friends we had our first Narrowboat holiday. Now we have the bug. Will be back on your site in due course. Cheers.
Thank you for your speedy delivery and your up to date email to inform me that my order was despatched received the next day would recommend you many thanks
Ordered online on Friday morning via your website. Received a lovely, personal email in the afternoon saying that the goods had been dispatched ….. and they arrived promptly the next day in perfect condition!! Excellent service all round . Thank you – much appreciated.
Great service, speedy delivery and postage was less than orginally quoted. Would recommend. Thank you.
What fantastic service, not only has the order being processed and posted on the first day after order but my faith in human nature has been restored when I received an email from Neil saying he could get the postage cheaper and was deducting the difference from order. What a gentleman.
Great products, arrived next day, will definitely be shopping with you again, Thank you so much!
First time I’ve used this service and very impressed with speed and efficiency. Books arrived next day, as promised, well-packaged and correctly labelled. Will definitely use your book shop again. Many thanks.
Excellent service, thanks!
I ordered several plaques which arrived extremely quickly and at a lower postage rate than originally quoted. Lovely to receive a personal email from Neil too.
I know where to come for a guide book when I’ve decided where my next narrowboat trip will take me!
Ordered 2 plaques which arrived the following day at a cheaper price than quoted. Excellent service, well done.