The above image appears on every page within my catalogue, and this is the place where you can either agree or disagree with it. Feel free to comment on any aspect of the transaction, from finding the items in the catalogue, to placing and receiving the order. This information can then be used by others to judge the performance of The Canal Shop Company.
This is a family friendly site, so the comments will be moderated, but only to make sure that unnecessary language, junk and blatant advertising doesn’t get on the blog.
195 Replies to “Service Feedback”
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Great book, great service (with reduced postage). Will no doubt be buying from Neil again.
Thanks for bookmarks – excellent customer service and friendly emails – postage less than quoted and very quick delivery.
Shall certainly be using Neil again, now that my Daughter and her Hubby are into canal boats
Fantastic service. Ordered one day and received the next, with an email only an hour or two after ordering to say that my plaque had been despatched… and then the icing on the cake – they were able to send the order cheaper than the postage quoted so £2 was deducted from the charge. That’s what I call service. Many thanks. I will definitely be ordering from you again in the near future.
Mike Nield
I am a repeat customer of the Canal Shop (mostly for brass plaques at the moment) and I keep coming back because Neil gives such good customer service – friendly emails, quick delivery and fair postage policy. Shopping online does not mean having to give up on good old fashioned service and this shop does that very well!
Excellent customer service with informative emails re stock and delivery. Postage less than quoted, items arrived speedily and very hight quality. Would not hesitate to recommend your company 🙂
I am a repeat customer because it is fast, friendly and excellent value. Cheers!
Great service, goods well packed, fast delivery and lower than quoted postage! I will buy again, thank you
Many thanks for prompt delivery of map and for reduction in postage.
Excellent the maps are what I have been searching for. Real old fashioned service, thye even reduced the postage rates because they could !!!!!!!
Excellent supplier. Book ordered arrived within 2 working days – absolutely delighted especially as is allowing me to fill in a lot of blanks in my Family History.
10/10
Very pleased at how quickly my parcel arrived, even had postage deducted because it cost less. The email update is a great touch. Thank you.