The above image appears on every page within my catalogue, and this is the place where you can either agree or disagree with it. Feel free to comment on any aspect of the transaction, from finding the items in the catalogue, to placing and receiving the order. This information can then be used by others to judge the performance of The Canal Shop Company.
This is a family friendly site, so the comments will be moderated, but only to make sure that unnecessary language, junk and blatant advertising doesn’t get on the blog.
195 Replies to “Service Feedback”
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Very rapid and complete response – many many thanks.
Thank you for the quick delivery for Grandads Christmas present and the refund of postage due to better pricing. Cheers and Happy New Year!
Thank you for excellent, quick service.
Very good service, and a personal touch, even for a small order. Thankyou.
Great service, honest and reliable.
Excellent service! Not only did I get a nice little email to keep me informed of the status of the order but it showed up only two days later . . . and during the Christmas rush too. Uncommonly good customer service for this day-and-age. Many thanks and have a great Christmas!!!
Easy to order from, very fast to arrive and good personal service (not what you expect from a web shop, but a pleasant surprise). Thank you, Neil!
I ordered two tapestries for my wife.
The tapestries arrived within two days and look really good.
Very pleased.
I have yet so send my wife in exchange, the postage would be prohibitive.
🙂
Thank you for such excellent service. emails, fast delivery and even reduced postage agreed because parcel cost less to post! How many companies would do that?????? 🙂
Fantastic.
Superb service, thank you. I ordered the Waterside Walks of Northamptonshire on Sunday, received a personal email confirming early on Monday confirming that it had been sent at a lower postage cost than expected and the book was delivered to me in perfect condition on Tuesday. Better than Amazon! Would definitely recommend to others.