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20% discount on all items except guides, maps and plaques.

Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy governs The Canal Shop Company’s relationship with you in relation to this website.

The term 'The Canal Shop Company’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

a) the content of the pages of this website is for your general information and use only. It is subject to change without notice.

b) neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and / or be a criminal offence.

This website includes links to other websites. These links are provided for your convenience and to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Copyright Notice

This website and its content is copyright of The Canal Shop Company - © The Canal Shop Company 2000-2017. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

a) you may print or download to a local hard disk extracts for your personal and non-commercial use only.

b) you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

About Us

The Canal Shop Company is run by me, Neil Ratcliffe. I have been involved with canal shops for over 30 years and with canals and boats for a lot longer. I would like you to be totally satisfied with the purchases that you make, and the service that you receive. If you have any complaints, suggestions, comments (or even praise), then please email me at neil@canalshop.co.uk

None of the following terms and conditions affect your statutory rights.

Making A Purchase

Browse through the catalogue and click the "Add to cart" button for any items that you wish to buy. After you have finished shopping, click on "Checkout" and you will be asked for a few details that I need to be able to process the order.

I accept credit card payments. If you are outside the UK, your credit card company will convert the transaction to your own currency.

I accept Visa & Mastercard cards. Charges will not be made until the items are ready for shipping. Back orders will not be charged for until they are ready for shipping.. You may send your credit card details by phone, mail or include them in the ordering process.

If you would rather pay by cheque, select the "Invoice and Payment Before Delivery" option and send the cheque instead.

Shipping And Handling

Royal Mail first class post is used for all deliveries in the UK, and International Airmail for all overseas orders.

The shipping charge is worked out on the weight of the items. As the weight of items can vary (brass plaques especially), the charge you see will be the maximum charged. If the weight is significantly lighter,or the item can be sent as a large letter, then I will alter the amount downwards. You will never be charged more.

Delivery Schedule

All items are normally sent within 24 hours of receipt of the order. I always personally email you to let you know when they are posted.

Back Orders

If any of your items are temporarily out of stock I will back order for you. You will always be emailed with the estimated re-stocking date and the option to cancel your order if you would rather not wait.

Post and packing charges will never be more than that quoted at the time of the initial order, unless extra items are ordered to be sent with the back order.

Tax Charges

I am not registered for VAT, so no VAT can be deducted from your invoice for orders outside Europe.

Credit Card Security

The shopping system used on this site is SellerDeck Business and all card details are processed via the SellerDeck Ecommerce Payments system (CreditCall).

If you do not wish to send your card details via the online system, you are welcome to use any other method of your choice, but please do not send all of your card details in one email, it is not secure.

Guarantee

I would hope that you are 100% satisfied with any product that you order. If you are not, or anything arrives damaged, then please let me know so that a replacement can be sent or a refund made.

Under the terms of the Consumer Contract Regulations you have the right to cancel the contract to buy goods from this site, provided that notification is given in writing or by email (details in "Reaching Us" below) within 14 working days of receipt of the goods. This right does not cover magazines or video recordings unsealed by yourself.

After sending notification that you wish to cancel the contract, please ensure that the items are returned to me in good condition and at your expense, and a full refund of money paid to the Canal Shop Company will be made as soon as possible and within 14 days. Proof of posting is not proof of delivery.

Reaching Us

If you need to contact me for any reason, please use one of the following methods:-

email - neil@canalshop.co.uk

phone - 07549 149166

write - The Canal Shop Company, Briar Cottage, Old Warwick Road, Lapworth, Solihull, B94 6JU.

Privacy Policy

The only information that I collect from you is that which is needed to process your order, (name, address, phone number and email address).

Unless you wish to be notified of future additions to the catalogue, the only emails you will receive from me will concern your current order.

I will never disclose order or customer details with any third party.

Cookies are used on this shopping site for two reasons, one to keep track of the contents of your shopping cart once you have selected an item, and the other is for the "Remember Me" facility, so that you do not have to type in your details each time you order. The "Remember Me" facility is optional.Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

If any item that you have ordered arrives faulty or damaged, please email me with the details. A replacement will be sent usually within 24 hours of receipt of the email. Packaging and postage to cover the cost of the returned item will normally be enclosed with the replacement.

If you wish to return any items covered by the Distance Contracts Regulations, then please email within 14 days of receipt of the item that you wish to return the item. Please ensure that the item is well packed and return the item at your cost. The cost of the item will be returned to you within 14 days.

Remittance Terms

Thank you for your order and any payments made.