We are a small family run business and would like you to be totally satisfied with the purchases that you make, and the service that you receive. If you have any complaints, suggestions, comments (or even praise), then please email us at Orders @ Canal Shop
None of the following terms and conditions affect your statutory rights.
Browse through the catalogue and click the "Add to cart" button for any items that you wish to buy. After you have finished shopping, click on "Checkout" and you will be asked for a few details that I need to be able to process the order.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
For UK orders, you can choose between :
At our discretion, we may use a courier service if we feel that is more appropriate. Use of a courier service will not affect any charges made for shipping.
If the courier service is unable to deliver to you and the order is returned to us then you will be liable for either the initial postage cost if you choose to cancel the order or for further postage costs if you choose to have the order delivered again.
Royal Mail Standard Airmail is used for all overseas orders.
The shipping charge is worked out on the weight of the items. As the weight of items can vary (brass plaques especially), the charge you see will be the maximum charged. If the weight is significantly lighter,or the item can be sent as a large letter, then I will alter the amount downwards. You will never be charged more.
IMPORTANT INFORMATION FOR CUSTOMERS IN THE EUROPEN UNION
DUTIES AND TAXES
Customs fees, duties and taxes may be applied to parcels travelling outside of the UK. This will depend on the value, the item(s) and the purpose of shipment. We are not experts in the VAT systems in 27 countries and you may need to take local advice.
All parcels sent outside of the United Kindom are Delivered Duty Unpaid. This means any customs duty owed will very likely need to be paid by the recipient.
Customs officials will contact the recipient for payment if there is any duty owed, and this will need to be paid before the parcel is released.
Parcels will be held by customs until payments are made. Any payments not received may result in parcels being returned or in some cases destroyed.
All items are normally sent within 1 working day of receipt of the order. We will endeavour to email you to let you know when your order is posted but that is not always possible
If any of your items are temporarily out of stock we will back order for you. You will always be emailed with the estimated re-stocking date and the option to cancel your order if you would rather not wait.
Post and packing charges will never be more than that quoted at the time of the initial order, unless extra items are ordered to be sent with the back order.
As we are registered for VAT in the UK, we do not apply VAT charges to goods sent outside of the UK.
We use a PCI-DSS Level 1 compliant card processing company called SellerDeck Pay (which is powered by ClearPay) to process our card transactions.
We are never able to see your card details or store them on our systems.
We would hope that you are 100% satisfied with any product that you order. If you are not, or anything arrives damaged, then please let us know so that a replacement can be sent or a refund made.
Under the terms of the Consumer Contract Regulations you have the right to cancel the contract to buy goods from this site, provided that notification is given in writing or by email (details in "Reaching Us" below) within 14 working days of receipt of the goods. This right does not cover magazines or video recordings unsealed by yourself or any items that are personalised for you.
After sending notification that you wish to cancel the contract, please ensure that the items are returned to us in good condition and at your expense, and a full refund of money paid to The Canal Shop Company will be made as soon as possible and within 14 days. Proof of posting is not proof of delivery.
If you need to contact us for any reason, please use one of the following methods:-
If any item that you have ordered arrives faulty or damaged, please email us with the details. A replacement will be sent usually within 24 hours of receipt of the email. Packaging and postage to cover the cost of the returned item will normally be enclosed with the replacement.
If you wish to return any items covered by the Distance Contracts Regulations, then please email within 14 days of receipt of the item that you wish to return the item. Please ensure that the item is well packed and return the item at your cost. The cost of the item will be returned to you within 14 days.