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© 2000 - 2013 The Canal Shop Company. All Rights Reserved. Terms of Use | Privacy Policy

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This privacy policy sets out how The Canal Shop Company uses and protects any information that you give to us when you use this website. The Canal Shop Company is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Canal Shop Company may change this policy from time to time by updating this page. You should check this page occasionally to ensure that you are happy with these changes. This policy is effective from 8th August 2010.

What we collect.

We may collect the following information:

1.  name & address

2.  telephone number

3.  email address

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

1.  internal record keeping

2.  we may use the information to improve our products and services

3.  if you have agreed to sign up for our newsletter, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you provided

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use Google Analytics to identify which pages are being used. This helps us analyse data about web traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

The only time that we will divulge your personal information to a third party, is to a supplier if we are temporarily out of stock of an item and they can send the item directly to you, but they will be instructed to use the information for that purpose only, or if we are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to The Canal Shop Company, Briar Cottage, Old Warwick Road, Lapworth, Solihull, B94 6JU.

If you believe that any information we are holding is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.